Shipping policy

At Noor E Qalb, we are committed to delivering your orders safely and efficiently across Pakistan. We use PostEx Courier Service to ensure reliable nationwide delivery of our premium dates, pure honey, and customized Umrah & Hajj gift boxes.

1. Shipping Coverage

We offer delivery to all major cities and serviceable areas across Pakistan through our logistics partner, PostEx.

Delivery availability depends on PostEx coverage in your location.

2. Order Processing Time

• Orders are processed within 1–2 working days after confirmation.

• Customized Umrah/Hajj gift boxes may require 2–4 working days for preparation.

• Orders placed on Sundays or public holidays are processed on the next working day.

3. Delivery Time

Estimated delivery time via PostEx:

• Major Cities: 2–4 working days

• Other Cities / Remote Areas: 3–6 working days

Delivery timelines may vary due to weather, logistics delays, or high-volume periods (e.g., Ramadan season).

4. Shipping Charges

Shipping charges are calculated at checkout based on:

• Order weight

• Delivery location

• PostEx courier rates

Any promotional free shipping offers will be clearly mentioned during campaigns.

5. Order Tracking

Once your order is dispatched:

• You will receive a confirmation message or call.

• Tracking details will be shared (where available) to monitor your shipment through PostEx.

6. Delivery Attempts

PostEx will attempt delivery at the provided address.
Please ensure your contact number is active to avoid delays.

If the parcel is returned due to:

• Incorrect address

• Customer unavailable

• Refusal to accept delivery

Re-shipping charges will apply.

7. Packaging & Product Safety

We take special care in packaging:

• Dates and honey are securely sealed for freshness.

• Gift boxes are protected to maintain presentation quality.

• Orders are packed to withstand normal transit conditions.

8. Delays Beyond Our Control

While we strive for timely delivery, Noor E Qalb is not responsible for delays caused by:

• Courier operational issues

• Weather conditions

• Public holidays or lockdowns

• Incorrect shipping details provided by the customer

9. Damaged Shipment

If your parcel arrives damaged:

Please contact us within 24 hours with photos or video so we can assist you according to our Return & Refund Policy.

10. Contact Us

For shipping-related inquiries, please reach out to:

Noor E Qalb
📧 Email: info@nooreqalb.com
📞 Phone / WhatsApp: +92 308 4343449
📍 Location: Garden, F/7, 3rd Floor, Sea breeze, new, Shershah Block town, Lahore, 05309, Pakistan