Privacy policy

At Noor E Qalb, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase our products, including premium dates, pure honey, and Umrah & Hajj gift boxes.

This policy is designed in accordance with applicable data protection principles and consumer protection practices in Pakistan.

1. Information We Collect

When you interact with our website or place an order, we may collect the following information:

• Full Name

• Phone Number / WhatsApp Number

• Email Address

• Shipping & Billing Address

• Order Details & Purchase History

• Payment Confirmation Information (we do not store card details)

• Any information you provide when contacting us

We only collect information necessary to process orders and provide customer support.

2. How We Use Your Information

Your information is used strictly for business purposes, including:

• Processing and delivering your orders

• Contacting you regarding your purchase or inquiry

• Providing customer service and support

• Managing customized Umrah & Hajj gift box orders

• Improving our website, services, and product offerings

• Sending order updates via SMS, WhatsApp, or Email

We do not sell, rent, or trade your personal information to third parties.

3. Payment Security

All payments are processed through secure and trusted payment channels.
Noor E Qalb does not store debit/credit card details on our servers.

4. Sharing of Information

We may share necessary information only with:

• Courier companies for delivery purposes

• Payment service providers for transaction processing

• Legal authorities if required under Pakistani law

These parties are required to maintain confidentiality of your information.

5. Cookies & Website Data

Our website may use cookies to:

• Improve user experience

• Remember your preferences

• Analyze website performance

You can disable cookies through your browser settings if you prefer.

6. Data Protection & Security

We implement reasonable technical and organizational measures to protect your data against:

• Unauthorized access

• Misuse or disclosure

• Loss or alteration

However, no online transmission can be guaranteed 100% secure.

7. Your Rights

As a customer, you have the right to:

• Request access to your personal data

• Ask for correction of inaccurate information

• Request deletion of your data (where legally applicable)

• Opt out of promotional communication

To exercise these rights, contact us using the details below.

8. Product-Related Information

Information shared for customized gift boxes or special orders will only be used to fulfill that order and will not be reused for marketing without your consent.

9. Policy Updates

Noor E Qalb may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Noor E Qalb
📧 Email: info@nooreqalb.com
📞 Phone / WhatsApp: +92 308 4343449
📍 Address: Garden, F/7, 3rd Floor, Sea Breeze (New), Shershah Block Town, Lahore, 05309, Pakistan